Billing Policy

This Billing Policy outlines how payments, subscriptions, refunds, and cancellations work on BitMenu (bitme.nu). By subscribing to our services, you agree to the following terms.

1. Subscription Plans

BitMenu offers various subscription tiers, each with its own pricing and feature limits. Details of each plan are available during the sign-up or upgrade process. All prices are listed in your local currency or USD unless otherwise stated.

2. Billing Cycle

Subscriptions are billed automatically on a monthly or annual basis, depending on your selected plan. Your billing date corresponds to the date you initially signed up or upgraded your subscription.

3. Payment Methods

We accept payments via major credit/debit cards and other payment methods supported by our payment processor. Your payment details are securely handled by our third-party processor and are not stored on our servers.

4. Failed Payments

If a payment fails (e.g., due to insufficient funds or expired card), we will notify you and retry the charge within a few days. If payment continues to fail, your subscription may be suspended or downgraded.

5. Refund Policy

You may request a refund within 7 days of your initial subscription or renewal. Refunds are subject to review and not guaranteed, especially if substantial usage has occurred. To request a refund, please contact us at hellobitmenu@gmail.com.

6. Cancellations

You may cancel your subscription at any time from your account settings. Once canceled, your plan will remain active until the end of the billing cycle. No further charges will be made unless you re-subscribe.

7. Changes to Pricing

We reserve the right to modify our pricing at any time. Existing users will be notified in advance of any changes to their plan pricing, and may choose to continue, upgrade, downgrade, or cancel accordingly.

8. Contact

For any billing-related inquiries, please contact us at hellobitmenu@gmail.com.